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Refund Policy

Last updated: June 8, 2026

1. Credit Pack Purchases

  • Unused credits: Refund requests for unused credit packs must be made within 7 days of purchase. A full refund will be issued minus payment processing fees.
  • Partially used credits: If you have used some credits from a pack, a prorated refund may be issued for unused credits within 7 days of purchase.
  • Fully used credits: No refund is available once credits have been fully consumed.

2. Agency Subscriptions

  • Monthly plans: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial-month refunds.
  • Annual plans: Refund requests within 14 days of purchase are eligible for a full refund minus processing fees. After 14 days, no refund is available.
  • Downgrades: Plan downgrades take effect at the next billing cycle. No prorated refund for the difference.

3. Non-Refundable Items

  • Credits that have already been used to generate content or access services.
  • Account suspensions or terminations due to Terms of Service violations.
  • Third-party service fees (Paystack processing fees) are non-refundable.

4. Technical Issues

If a service action fails due to a technical error on our end (e.g., AI generation timeout, server error), the credits used for that action will be automatically restored to your account. If credits are not automatically restored within 24 hours, contact support.

5. How to Request a Refund

To request a refund:

  1. Email support@sparkleads.io with your account email and transaction reference.
  2. Include the reason for your refund request.
  3. Refund requests are processed within 5 business days.
  4. Approved refunds are credited back through the original payment method via Paystack within 7-14 business days.

6. Disputes

If you believe a charge was made in error, please contact us first at support@sparkleads.io. We will work with you to resolve the issue. Chargebacks filed without prior contact may result in account suspension.

7. Contact

For refund requests or questions:
Email: support@sparkleads.io
Website: sparkleads.io